Write to the desk
One inbox, answered on working days. Add the order number if a parcel is involved.
About an order
Send the order number from the confirmation email, and what happened. If tracking has not moved for seven business days we open a trace with the carrier. If a parcel arrives damaged, keep the packaging and send photographs within seven days of delivery.
Order records are kept in the browser that placed them. If you ordered on another device, the number from the confirmation email is the fastest way in.